Job Openings
Service Team Specialist
Team Overview: To serve and positively impact our homeowners in whatever capacity necessary to ensure a positive experience after closing.
Job Summary: To perform necessary detail work in all Schuber Mitchell homes during the 2 year warranty period to build exceptional customer relationships with homeowners.
Essential Job Functions:
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Deliver Schuber Mitchell Homes quality and value.
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Build relationships daily with homeowners, trade partners, and vendors.
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Communicate warranty guidelines with homeowners.
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Perform necessary work in homes to complete service tickets (replacing tile, fixing ceiling fans, repairing drywall, etc.)
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Attend warranty service calls as needed, especially those requiring trade partners.
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Communicate daily with your team.
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Inspect all work for quality and completion.
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Schedule the delivery of necessary supplies to complete warranty projects, caulk, paint, sod, electrical, etc.
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Develop an organizational system for yourself that allows you to be as efficient and responsive as possible.
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Finalize all warranty work orders, reactive and pro-active.
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30-day and 11-month appointments, scheduling work orders, confirming appointments, scanning and uploading documents.
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Maintain communication with trade partners that work orders have been completed to finalize them in the system.
Require Skills and Qualifications:
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Communication
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Problem Solving
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Time Management
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Planning/Organization
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Self-Motivated
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Mechanically Inclined
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Technologically Inclined
Work Environment & Physical Requirements:
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Work outside in uncontrolled conditions.
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Vision for near, mid-range, far and accommodation. Hearing for low, medium, and high pitch.
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Effective communication skills when dealing with co-workers, trade partners, and homeowners.
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Requires physical ability for standing, sitting, crouching, kneeling, frequent walking, reaching above head and below waist.
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Ability to handle strenuous activity from floor repair to ceiling repair.
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Ability to navigate hazardous conditions.
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Must be able to perform all job expectations safely with or without reasonable accommodations.
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Ability to lift 50 pounds without assistance.
Hours and Schedule:
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45-50 hours per week 7:30am-5pm M-F/
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After hours and weekends are necessary every 3rd week as the Service Team Member on emergency call.
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Pay depending on qualifications and experience.
Benefits:
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Comprehensive employee benefit package
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Company-issued cell phone
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Company training and travel
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Company 401K/ESOP
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PTO between Christmas and new years
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Paid vacation/sick/holiday time
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Additional PTO based on time employed
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Company health care plan